Refund Policy

Refund Policy & Payment Method

Last Updated: 10/02/25

At Soccer Kingdom, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made on our online store (e-commerce website).

1. ELIGIBILITY FOR REFUNDS

Refunds are available for products that are defective, damaged upon arrival, or significantly different from the product description.

Requests for refunds must be made within 14 working days of receiving the product.

Products must be unused, in their original packaging, and accompanied by proof of purchase.

Certain products, including digital goods, personalized items, and perishable goods, may not be eligible for refunds unless defective.

2. NON-REFUNDABLE ITEMS

  • Digital downloads and electronically delivered goods.
  • Gift cards and promotional vouchers.
  • Products marked as "Final Sale" or "Non-Returnable."
  • Perishable goods, including food and beverages.
  • Any item that has been used, altered, or is missing parts not due to our error.

3. PROCESS FOR REQUESTING A REFUND

Contact our customer support team at soccerkingdomltd@hotmail.com with your order number and reason for the refund request.

Once the request is reviewed, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within [Insert Timeframe, e.g., 7-10 business days].

4. RETURN SHIPPING POLICY

Customers may be responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service to ensure the safe return of the product. If a prepaid return label is provided, it must be used within the stipulated time frame.

5. LATE OR MISSING REFUNDS

If you haven’t received a refund within the stated period, first check with your bank or payment provider.

Refund processing times may vary based on your financial institution.
If you still have not received your refund, contact us at soccerkingdomltd@hotmail.com

6. EXCHANGES

We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, contact us at soccerkingdomltd@hotmail.com

7. POLICY UPDATES

We reserve the right to modify or update this Refund Policy at any time.
Changes will be effective immediately upon posting on our website.
Continued use of our services constitutes acceptance of the revised policy.

8. CONTACT INFORMATION

For any questions regarding this Refund Policy, contact us at: soccerkingdomltd@gmail.com

PAYMENT METHOD

To provide you with a seamless and secure shopping experience, we offer a variety of globally recognized payment methods. Our payment gateway supports multiple options to ensure convenience and flexibility for customers worldwide.

Accepted Payment Methods:

1. Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

2. Bank Transfers

  • Direct bank deposits
  • International wire transfers (SWIFT/SEPA)

3. Digital Wallets & Online Payment Gateways

  • Flutterwave
  • PayPal
  • Apple Pay
  • Google Pay

4. Mobile Money & Regional Payment Solutions

  • OPAY
  • MONIE POINT
  • PALM PAY
  • M-Pesa (Africa)
  • Airtel Money
  • MTN Mobile Money

5. Gift Cards & Vouchers

  • Store-issued gift cards
  • Prepaid vouchers

6. Pay on Delivery allows for payment in cash, or with a credit/debit card, bank transfer, or Mastercard upon delivery.

All transactions are secured using industry-leading encryption and fraud prevention technologies. If you need assistance with payment options, please contact our support team. At soccerkingdom@gmail.com

Happy shopping